Meet the Academic Advising Staff

Yandi Figueroa Director of Advising & RetentionYandi Figueroa

Director of Advising & Retention
Email: yfiguero@northshore.edu

My advising philosophy is student-centered. My goal as an academic advisor is to ensure that students have the tools and resources they need to achieve academic excellence, while also understanding that they have a support team at the college and never have to navigate their college experience alone.


Lynn Campus

Marcy Eisen Assistant Director of Advising & RetentionMarcy Eisen

Assistant Director of Advising & Retention
Email: meisen@northshore.edu

My advising philosophy is grounded in equity and meeting students where they are. I believe every student deserves someone who listens, encourages, and helps them recognize the opportunities available to them. I want students to feel comfortable asking questions, understanding their options, and building confidence as they work toward their goals at North Shore Community College.

Kei Tiggs Coordinator of Academic Advising & Student SuccessKei Tiggs

Coordinator of Academic Advising & Student Success
Email: ktiggs@northshore.edu

As a first-generation college graduate, I understand that college can feel both exciting and overwhelming. As a proud North Shore Community College alum, I'm passionate about helping students navigate their educational journey with confidence. I believe the best advising begins with building genuine, trusting relationships where students feel supported, heard, and encouraged. Every student deserves the opportunity to pursue an education, and I'm committed to helping them overcome challenges, discover their strengths, and achieve their academic goals.

Jim Cristiano Coordinator of Transfer ServicesJim Cristiano

Coordinator of Transfer Services
Email: jcristia@northshore.edu

I believe in a collaborative, holistic approach to advising that empowers students to make informed decisions throughout their educational journey. My goal is to ensure students thoroughly explore all available options, whether they are selecting next semester's courses or choosing a transfer institution.

Charlie Quay Academic AdvisorCharlie Quay

Academic Advisor
Email: equay@northshore.edu

I am here to support students and help them to understand and navigate their academic requirements. I believe providing equitable support to our diverse student body is vital for retention and student success. My aim is to empower students to bring their whole selves to learning and to collaborate with them to create academic plans tailored to individual students' interests and needs.

Eric Shairs Academic AdvisorEric Shairs

Academic Advisor
Email: eshairs@northshore.edu

My approach to supporting students starts with understanding their academic goal and continues with mapping an efficient pathway to completion.  Sometimes students do not know their end goal and that's ok as that discovery can be part of the process. NSCC has multiple options and outcomes for students and it is a privilege to help members of the community navigate our academic landscape and achieve their goals.

Brendan Fraser Academic AdvisorBrendan Fraser

Academic Advisor
Email: bfraser@northshore.edu

My advising philosophy is rooted in self-authorship and appreciative advising, with the belief that every student has unique strengths, experiences, and potential to build upon. I strive to create a welcoming, supportive space where students feel heard, challenged, and empowered to explore who they are, clarify their goals, and make decisions that align with their values. By focusing on the whole student, not just their academics, I aim to foster confidence, resilience, and a sense of belonging as they navigate their college experience.

Qing Zhao Transfer AdvisorQing Zhao

Transfer Advisor
Email: qzhao01@northshore.edu

My advising philosophy is grounded in empathy, connection, and a student-centered approach. I like to create a welcoming and supportive environment where students feel comfortable sharing their goals, concerns, and experiences. By building trust and listening with care, I help students explore their options and take confident steps toward their academic and personal goals.

Hannah Andry Academic AdvisorHannah Andry

Academic Advisor
Email: handry@northshore.edu

My advising philosophy is rooted in partnership, equity, and an ethic of care. I believe students are the experts in their own lives, and I strive to create a supportive space that helps them recognize and build on their strengths, feel a sense of belonging, and pursue their goals with confidence.


Danvers Campus

Josh Rizzo Academic AdvisorJosh Rizzo

Academic Advisor
Email: jorizzo@northshore.edu

As an alumni of North Shore Community College, I have had both the student and Academic Counseling experiences. I am here to help you not just register for classes, but to support every aspect of your college journey at NSCC! Your goals are my goals and my dream scenario for each student I work with is to watch them walk across the commencement stage! I look forward to working with you!

Mary Albanese Academic AdvisorMary Albanese

Academic Advisor
Email: malbanes@northshore.edu

As a community college advisor, I recognize that academic success is closely tied to a student’s awareness and access to support systems beyond the classroom. My priority is to consider a student’s unique set of abilities, experiences, and challenges when developing an academic plan that is sustainable and fulfilling of a student’s educational and professional goals. My approach is collaborative, as I value student voice and contributions as an essential part of the advising experience.

Mike Monagle Academic AdvisorMike Monagle

Academic Advisor
Email: mmonagle@northshore.edu

I specialize in supporting community college students and veterans by selecting the right courses, mapping out degree requirements, and aligning their academic choices with their career goals.These student populations bring invaluable assets to the classroom, including resilience, leadership, and real-world problem-solving skills. As an advisor I connect students to vital campus resources like financial aid, tutoring, and Veterans Services.

Jessica Kennett Academic AdvisorJessica Kennett

Academic Advisor
Email: jkennett@northshore.edu

My advising philosophy centers on being direct, honest and goal-oriented guidance with empathetic support to help students navigate their academic journeys with clarity and confidence towards graduation.

Brooke Burke Transfer AdvisorBrooke Burke

Transfer Advisor
Email: bburke09@northshore.edu

I believe transfer advising is about supporting the whole student and empowering students to take ownership of their transfer journey. My goal is to ensure students understand their options, connect with valuable resources, and feel supported as they pursue their educational and career goals.

How to Connect Quickly

Academic Advising
978‑762‑4066
advising@northshore.edu

CentroHub
Visit CentroHub for a 15-minute drop-in session, no appointment needed.

Navigate App
Go to the Navigate App to book appointments, get reminders, and manage to-dos.

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