Blackboard Learn is functional in various Web browsers on a Windows or macOS system, including: Edge, Firefox, Safari, and Chrome. To properly configure your Web browser follow the steps below.

  1. Identify your Web browser and its version:

    Edge
    • Open the browser.
    • Go to Settings and More (ellipsis icon) on the upper-right corner and select Settings.
    • Select About Microsoft Edge.

    Firefox
    • Open the browser.
    • Go to the Help menu and select About Firefox.
      (If you do not see the Help menu, press the Alt key on your keyboard to display the menu bar.)

    Safari
    • Open the browser.
    • Click the word Safari, on the top-left side, and select About Safari.

    Chrome
    • Open the browser.
    • Go to Customize and Control Google Chrome (three stacked dots icon) on the top-right corner, and select Help and then About Google Chrome.

  2. Check if your Web browser and version are supported by Blackboard Learn. Refer to the Blackboard Web browser documentation.
  3. Web browsers must accept cookies, Java should be installed, and JavaScript should be enabled (if allowed), and the pop-up blocker disabled.
  4. Consider the following information about Blackboard Learn supported Web browsers.
    • Beta versions or recently released versions of these Web browsers might not be compatible with all functionality in Blackboard Learn and users may experience some issues.
    • These Web browsers are supported by Blackboard Learn for regular computer devices (desktop/laptop). Please be aware that browsers in netbooks (such as Chromebooks) can provide access to some features in Blackboard Learn but not to all.

  5. Test your browser.
    The Browser Checker (also available on the My Home page after login) examines your computer for components that Blackboard Learn needs in order to operate effectively. Make sure it meets system requirements.

  6. Clear your Web browser's cache often.
    For your Web browser to function efficiently, you should clear your Web cache often:

    Edge
    1. Click the Settings and More icon (ellipsis).
    2. Click History.
    3. Click the ellipsis icon next to the pushpin icon.
    4. Click Clear Browsing Data.
    5. The default is "all time" for Time Range and all the options are checked. Proceed to click Clear Now.

    Firefox
    1. Go to the Tools menu and select Options.
      (If you do not see the Tools menu, press the Alt key on your keyboard to display the menu bar.)
    2. Click the Privacy & Security on the left menu.
    3. Scroll down to Cookies and Site Data and click Clear Data. (Note that in some instances you may need to close and restart the browser for the cookie data to be cleared.)
    4. Scroll down to History and click Clear History. (Note that in some instances you may need to close and restart the browser for the history data to be deleted.)

    Safari
    1. Click the word Safari on the top-left side, and select Empty Cache.
    2. When prompted for confirmation, click the Empty button.

    Chrome
    1. Click the Customize and Control Google Chrome icon (three stacked dots) and select Settings.
    2. Scroll down to the Privacy and Security section.
    3. Click the arrow icon for Clear Browsing Data.
    4. The default is "all time" for Time Range and all the options are checked. Proceed to click Clear Data.

    Need help? If you need assistance, contact the NSCC Blackboard Learn Helpdesk at bbhelp@northshore.edu.

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