Train for a well-paying career as an IT Technical Support Specialist at NSCC.

An IT Technical Support Specialist may assist colleagues and/or customers with issues related to both computer hardware and software. Challenges for the Specialist to address may range from security compliance considerations to upgrading, repairing, optimizing performance and performing preventative maintenance.


IT Technical Support Specialist training information.

All classes are free thanks to grant funds provided by the Commonwealth of Massachusetts. Enrollment process and requirements may vary by course.

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This course includes three distinct topics:

  • CompTIA IT Fundamentals

  • CompTIA A+

  • Cyber Safe

  • You must take the ACCUPLACER or submit a transcript from college level courses successfully completed for review of your scores/grades.

  • You must be 18 years or older.

  • You are encouraged to enroll if you are unemployed, underemployed or belong to an underrepresented population.


  • Course fee and textbooks

  • Coaching and tutoring

  • Cost of 3 certification exams

  • Two stipends totaling $1,000

  • Access to EnGen software for English language learners


Courses are held in the evenings at NSCC’s campuses in Lynn and Danvers.


Denise Deschamps
Corporate and Professional Education Training Program Grant Manager
Workforce Education and Corporate Training Division

Telephone: 978-236-1203

Explore other free career training opportunities.

For questions regarding free career training opportunities contact Denise Deschamps by calling 978-236-1203 or emailing

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North Shore Community College is an accredited public institute of higher education where all are welcome and each is challenged. NSCC is accredited by NECHE, the New England Commission of Higher Education.