Free classes begin January 19, 2022! 

The Google IT Support Professional Certificate prepares you for an entry-level job in IT support in under four months.

  • Google courses delivered on-line to fit your schedule
  • Learning support and coaching with NSCC instructors
  • 5 courses, 10-20 hours/week, 4 months to program completion
  • Job search help

Are you unemployed or a career-changer due to COVID?

Do you have a high school diploma or equivalent?

Do you have basic computer skills and are interested in customer service?

Join us for a free Virtual Information Session to get started. 

Pick a date that works for you!


Number of unfilled IT support jobs in Massachusetts 1


The median annual wage for computer user support specialists.

< 4

The average time in months it takes to complete the program when dedicating at least 8 hours per week

Funded through a grant form the MA Department of Higher Education.

Based on the training that Google developed to prepare its own IT support staff, the certificate program consists of five courses, which cover key topics in IT support.

 Troubleshooting  Customer Service icon  Networking icon  System Administration icon  Security icon  Operating Systems icon
Troubleshooting Customer Service Networking System Administration Security Operating Systems


What is IT support?

IT support is one of the fastest growing fields in the United States. When computer systems fail or hardware breaks down, IT support professionals are the skilled workers who solve the problems. Their median salary is about $60,240 per year.

Get Job Search Help

Once you complete the certificate, you can choose to have your information sent to leading employers including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, and Walmart and its subsidiary companies.

Learn more

Coursework includes a dynamic mix of video lectures, quizzes, and hands-on labs. Participants also will hear from Google employees with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping-off point for their careers.