Many companies and individuals do not understand the true value of outstanding customer service.  In this workshop, learn the value of moving from “good” to “great” customer service, as well as how to set the standard in your industry.  You will learn to understand the ROI of customer service and how to create an outstanding customer service culture in your organization.


Workshop Takeaways:

At the conclusion of this workshop, participants will:

  • Understand the fundamentals of delivering outstanding customer service
  • Learn how to turn a disappointed customer into an advocate
  • Understand the value of both internal and external customers
  • Learn customer communication best practices


Facilitator: Ken Robichaud holds a Master’s in Business and Management with a Bachelor’s Degree in Education.  He has been the Director of Client Services for a digital data management company; Marketing Director for a national online recruitment company; and has held management marketing positions for major regional retailers and media companies.  Ken has over 15 years of experience instructing credit and certificate business classes at North Shore Community College.      

NSCC's Supervisors'  Connection Workshop, "Customer Service" will be held on Wednesday, February 19, 2020, from 8-10 AM at NSCC's Danvers Campus, 1 Ferncroft Road, DS106.  Cost: $49.00 per workshop  Click here to register or call Susan Ryan at 978-236-1240 for further information.

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