This program is offered by the Executive Office of Labor and Workforce Development, funded by The Workforce Training Fund and administered by Commonwealth Corporation.

This highly interactive “live remote” training program consists of (10) 3-hour modules delivered over 10 consecutive weeks.


  • Role of the Supervisor
  • Performance Coaching
  • Motivation and Conflict
  • Effective Delegation
  • Overview of Labor Laws Part I
  • Performance Reviews

Eligibility Requirements and more information

Train your people. Transform your company.

Corporate Training Solutions (CTS) at NSCC serves North Shore companies with training tailored to your business' specific goals – and delivers it at your business, on your schedule and customized to fit your business' needs. Maximize your business investment with customized training delivered by industry experts that will produce results.

We can help you:

  • Operate at a more profitable level
  • Improve communication and collaboration
  • Deliver world-class customer service
  • Retain valuable employees


Companies who benefited from customized group training


MA Workforce Training Funds accessed by businesses via CTS


Employees from 73 companies received Essential Skills for Supervisors training

Corporate Training Solutions focuses on your industry sector.

CTS contextualizes training for your industry.

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From safety to design, CTS programs give your company the competitive edge. Courses for green-collar jobs include weatherization, energy audits (Building Performance Institute), and Leadership in Energy and Environmental Design (LEED) certification.

Other topics include:

  • Construction Supervisor
  • Customer Service
  • Finance and Budgeting
  • Leaderships Skills for the  Workplace
  • Management and Supervisory Programs
  • OSHA
  • Project Management
  • Time Management
  • Microsoft Office Suite
    • Access, Excel, Outlook, PowerPoint, Word, SharePoint, and MS upgrades

CTS offers off-the-shelf and customized programs for financial services institutions. We design organization-specific trainings for those in the banking, accounting, bookkeeping, insurance, real estate, and tax fields. Obtain certification or gain a solid foundation for financial standards and efficiency.

Topics include:

  • Certified Bookkeeper
  • Creating Excellent Customer Service
  • Dress for Success
  • Executive Coaching
  • Finance for the Non-Financial Manager
  • Leadership development
  • Management and supervisory programs
  • Presentation skills
  • QuickBooks
  • Sales
  • Microsoft Office Suite
    • Access, Excel, Outlook, PowerPoint, Word, SharePoint, and MS upgrades

CTS serves not only the private sector, but the public and non-profit sectors, as well. We provide government agencies and non-profits with customized trainings and workshops to build skills and knowledge in all areas of running effective organizations.

Topics include:

  • Accent modification
  • Building and strengthening relationships
  • Cultural Competency
  • Effective Communications
  • Email Etiquette
  • Executive Coaching
  • Leadership development
  • Presentation skills
  • Principles of LEAN office
  • Running effective meetings
  • Working with teams
  • Microsoft Office Suite
    • Access,Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

CTS is proud to serve the healthcare community by providing industry-driven training programs that keep pace with rapid changes in healthcare. Whether it's our Supervisors Connection Series or one of our customized programs designed to fit your needs, we cover the evolving, important, and sensitive topics related to the healthcare industry.

Topics include:

  • Accent  Modification
  • Central Sterile Processing Technician
  • Community Health Worker
  • CPR & First Aid
  • Creating excellent customer service
  • Dental Assistant
  • EKG Technician
  • English for Speakers of Other Languages (ESOL)
  • Executive coaching
  • Front Line Supervisors
  • Medical coding
  • Medical Interpreting
  • Nurse Assistant and Home Health Aid Certification
  • Phlebotomist
  • Recovery Coach
  • Spanish for the healthcare professional
  • Strategic planning
  • Working with teams
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

CTS has extensive expertise working with our region's providers of hospitality services. Beyond our work with those in the travel and tourism business, such as hotels and resorts, CTS has created high-quality programs for industries such as hospitals, educational settings, and food service establishments.

Topics include:

  • 5-Star Communications and Employee Engagement
  • 5-Star Customer Service: Wowing the Customer
  • 5-Star Stress Reduction Using Mindfulness Techniques
  • Transform your Managers to Become Effective Coaches
  • Unleashing the Power of Motivation
  • Food Safety
  • Language skills /ESOL
  • Leadership development
  • Supervisory skills

CTS provides programs and performance improvement solutions to meet the diverse needs of the distribution, engineering, and manufacturing companies in and around the North Shore. Programs are developed in conjunction with industry professionals and can boost productivity, identify performance gaps, and improve skills. Our programs will give your company the competitive edge.

Topics include:

  • Accent reduction
  • AutoCAD
  • Blueprint reading
  • Continuous Improvement
  • Creating excellent customer service
  • English for speakers of other languages (ESOL)
  • Executive coaching
  • Food safety for food manufacturers
  • GD&T
  • ISO
  • Kaizen
  • Leadership development
  • OSHA
  • Principles of LEAN Manufacturing
  • Principles of LEAN office
  • Problem solving
  • Project management
  • Six Sigma
  • SolidWorks
  • Spanish for the manufacturing professional
  • Strategic planning
  • Supply chain management
  • Value stream mapping
  • Working with teams
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

We have you covered when it comes to improving your employees' technical expertise. CTS provides high-level trainings for individuals, employees, and employers to develop or enhance their technical skills. From computer workshops to software training to on-site customized programs, we have the experts and the curricula that form the perfect fit for your organization.

Topics include:

  • AutoCAD
  • CompTIA A+,Network+, Security+
  • Customer service
  • Cybersafe
  • Executive coaching
  • Google Analytics
  • Leadership development
  • Management and supervisory programs
  • Service desk and support analyst
  • Technical writing for the professional
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

Contact Us

Contact Corporate Training Solutions to invest in your company’s bottom line.

Dianne Palter Gill, Dean of Corporate and Professional Education Division

Dianne Palter Gill, Ed.D.
Dean, Corporate & Professional Education
Phone: 978-236-1225

Elaine Champagne, Director of Sales

Elaine Champagne
Corporate Training Solutions
Director of Sales/Workforce Development
Phone: 978-236-1206

Helene VanDernoot, Director, Business and Industry Programs / Workforce Development

Helene VanDernoot
Corporate Training Solutions
Director of Business and Industry Programs/Workforce Development
Phone: 978-236-1207

Susan Ryan

CTS Fulfillment Specialist
Phone: 978-236-1240