Supervisors Connection is back!

Register Now for the November 18, 2020 Supervisors Connection!

Managing Your Value and Visibility in the New Virtual Workplace

In “normal’ times it’s tough enough for employees to focus both on doing a great job and making sure that value is being created for the employer.  Now add the ingredient of the COVID-19 pandemic that has caused many of us to work from home or in some blended way combining in-office part-time or not at all.  How do you ensure you are still addressing the most pressing problems for your employer and appropriately making these accomplishments visible?

In this “new normal,” technologies like Zoom have become such an important tool they have become a verb.  And many of us have experienced the advantages of working from our homes.  Yet something is missing:  the chance to build in-person, collegial relationships “at the water cooler” or chats over the cubicle wall that make up the workplace culture.  From a career perspective, we lack a daily, automatic exposure to significant others in the workplace.

 This workshop will empower you by sharing key strategies supervisors need to know to name and communicate your value to leaders, peers, team members, and customers in a virtual workplace.  Participants will take away the following:

  • Describe at least three ways to assess your current value at work/in your profession
  • Assess your current level of visibility in the virtual/blended workplace
  • Take at least one action that will add value to your employer in a blended workplace
  • Brainstorm with peers about how and to effectively communicate value, leveraging in-person and virtual tools

Facilitator:  Katherine Maloney is an accomplished coach, group facilitator, consultant and trainer with over 25 years of experience in human resources, career coaching and organization development. 

Come to our virtual workshop to learn more.

Wednesday, November 18, 2020
8:00am – 10:00am
$49.00 per workshop

Hosted via Zoom virtual meeting by our facilitator Kathy Maloney.

TO REGISTER: Call: 978-236-1200 or email:

Massachusetts employers can receive up to $250,000 in grant funds through the Commonwealth’s Workforce Training Fund.

Train your people. Transform your company.

Corporate Training Solutions (CTS) at NSCC serves North Shore companies with training tailored to your business' specific goals – and delivers it at your business, on your schedule and customized to fit your business' needs. Maximize your business investment with customized training delivered by industry experts that will produce results.

We can help you:

  • Operate at a more profitable level
  • Improve communication and collaboration
  • Deliver world-class customer service
  • Retain valuable employees


Companies who benefited from customized group training


MA Workforce Training Funds accessed by businesses via CTS


Employees from 73 companies received Essential Skills for Supervisors training

Corporate Training Solutions focuses on your industry sector.

CTS contextualizes training for your industry.

Expand AllCollapse All

From safety to design, CTS programs give your company the competitive edge. Courses for green-collar jobs include weatherization, energy audits (Building Performance Institute), and Leadership in Energy and Environmental Design (LEED) certification.

Other topics include:

  • Construction Supervisor
  • Customer Service
  • Finance and Budgeting
  • Leaderships Skills for the  Workplace
  • Management and Supervisory Programs
  • OSHA
  • Project Management
  • Time Management
  • Microsoft Office Suite
    • Access, Excel, Outlook, PowerPoint, Word, SharePoint, and MS upgrades

CTS offers off-the-shelf and customized programs for financial services institutions. We design organization-specific trainings for those in the banking, accounting, bookkeeping, insurance, real estate, and tax fields. Obtain certification or gain a solid foundation for financial standards and efficiency.

Topics include:

  • Certified Bookkeeper
  • Creating Excellent Customer Service
  • Dress for Success
  • Executive Coaching
  • Finance for the Non-Financial Manager
  • Leadership development
  • Management and supervisory programs
  • Presentation skills
  • QuickBooks
  • Sales
  • Microsoft Office Suite
    • Access, Excel, Outlook, PowerPoint, Word, SharePoint, and MS upgrades

CTS serves not only the private sector, but the public and non-profit sectors, as well. We provide government agencies and non-profits with customized trainings and workshops to build skills and knowledge in all areas of running effective organizations.

Topics include:

  • Accent modification
  • Building and strengthening relationships
  • Cultural Competency
  • Effective Communications
  • Email Etiquette
  • Executive Coaching
  • Leadership development
  • Presentation skills
  • Principles of LEAN office
  • Running effective meetings
  • Working with teams
  • Microsoft Office Suite
    • Access,Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

CTS is proud to serve the healthcare community by providing industry-driven training programs that keep pace with rapid changes in healthcare. Whether it's our Supervisors Connection Series or one of our customized programs designed to fit your needs, we cover the evolving, important, and sensitive topics related to the healthcare industry.

Topics include:

  • Accent  Modification
  • Central Sterile Processing Technician
  • Community Health Worker
  • CPR & First Aid
  • Creating excellent customer service
  • Dental Assistant
  • EKG Technician
  • English for Speakers of Other Languages (ESOL)
  • Executive coaching
  • Front Line Supervisors
  • Medical coding
  • Medical Interpreting
  • Nurse Assistant and Home Health Aid Certification
  • Phlebotomist
  • Recovery Coach
  • Spanish for the healthcare professional
  • Strategic planning
  • Working with teams
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

CTS has extensive expertise working with our region's providers of hospitality services. Beyond our work with those in the travel and tourism business, such as hotels and resorts, CTS has created high-quality programs for industries such as hospitals, educational settings, and food service establishments.

Topics include:

  • 5-Star Communications and Employee Engagement
  • 5-Star Customer Service: Wowing the Customer
  • 5-Star Stress Reduction Using Mindfulness Techniques
  • Transform your Managers to Become Effective Coaches
  • Unleashing the Power of Motivation
  • Food Safety
  • Language skills /ESOL
  • Leadership development
  • Supervisory skills

CTS provides programs and performance improvement solutions to meet the diverse needs of the distribution, engineering, and manufacturing companies in and around the North Shore. Programs are developed in conjunction with industry professionals and can boost productivity, identify performance gaps, and improve skills. Our programs will give your company the competitive edge.

Topics include:

  • Accent reduction
  • AutoCAD
  • Blueprint reading
  • Continuous Improvement
  • Creating excellent customer service
  • English for speakers of other languages (ESOL)
  • Executive coaching
  • Food safety for food manufacturers
  • GD&T
  • ISO
  • Kaizen
  • Leadership development
  • OSHA
  • Principles of LEAN Manufacturing
  • Principles of LEAN office
  • Problem solving
  • Project management
  • Six Sigma
  • SolidWorks
  • Spanish for the manufacturing professional
  • Strategic planning
  • Supply chain management
  • Value stream mapping
  • Working with teams
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

We have you covered when it comes to improving your employees' technical expertise. CTS provides high-level trainings for individuals, employees, and employers to develop or enhance their technical skills. From computer workshops to software training to on-site customized programs, we have the experts and the curricula that form the perfect fit for your organization.

Topics include:

  • AutoCAD
  • CompTIA A+,Network+, Security+
  • Customer service
  • Cybersafe
  • Executive coaching
  • Google Analytics
  • Leadership development
  • Management and supervisory programs
  • Service desk and support analyst
  • Technical writing for the professional
  • Microsoft Office Suite
    • Access, Excel,Outlook, PowerPoint, Word,SharePoint, and MS upgrades

Contact Us

Contact Corporate Training Solutions to invest in your company’s bottom line.

Dianne Palter Gill, Dean of Corporate and Professional Education Division

Dianne Palter Gill, Ed.D.
Dean, Corporate & Professional Education
Phone: 978-236-1225

Elaine Champagne, Director of Sales

Elaine Champagne
Corporate Training Solutions
Director of Sales/Workforce Development
Phone: 978-236-1206

Helene VanDernoot, Director, Business and Industry Programs / Workforce Development

Helene VanDernoot
Corporate Training Solutions
Director of Business and Industry Programs/Workforce Development
Phone: 978-236-1207

Susan Ryan

CTS Fulfillment Specialist
Phone: 978-236-1240